Privacy Policy

1. Introduction & Commitment to Your Privacy

Welcome to Satvik Organics ("we," "our," "us," or "the Store"). We are deeply committed to protecting the privacy, confidentiality, and integrity of the personal information entrusted to us by our customers, website visitors, and community members across Bharat (India) and globally.

This Privacy & Cookies Policy outlines how Satvik Organics collects, uses, processes, discloses, and safeguards your personal data when you visit our website (swdzku-xd.myshopify.com), interact with our storefront, purchase our organic food products, sign up for newsletters, or engage with our customer services.

By accessing or using our services, purchasing our products, or providing your information to us, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. If you do not agree with any terms of this policy, please refrain from accessing our platform.

2. Information We Collect About You

To provide you with authentic, pure organic food products and an exceptional shopping experience, we collect several categories of information directly from you, automatically through your browser, and from trusted third-party service providers:

2.1 Personal Identification Information

• Contact Details: Full name, email address, mobile phone number, postal address, pin code, state, and city.
• Billing & Delivery Information: Shipping address, billing address, order history, transaction identifiers, and preferred delivery instructions.
• Account Credentials: Username, encrypted password, login activity, and saved preferences.
• Communications Data: Feedback, product reviews, customer support inquiries, WhatsApp/SMS messages, and email correspondence.

2.2 Payment & Financial Information

We do not directly store your credit card, debit card, net banking, or UPI PIN credentials on our servers. Payment processing is facilitated through PCI-DSS compliant payment gateways (such as Razorpay, Paytm, PhonePe, or Shopify Payments). These gateways collect and process payment tokens securely encrypted to finalize transactions.

2.3 Technical & Device Data Automatically Collected

• Device Identifiers: IP address, browser type, operating system version, screen resolution, language settings, and mobile network info.
• Usage & Browsing Data: Pages viewed, time spent per page, clickstream pattern, product search queries, items added to cart, referring URLs, and exit pages.
• Geolocation Data: Approximate geographic location derived from your IP address to customize shipping options and currency display.

3. How We Use Your Information

We utilize the information collected for legitimate business purposes aimed at delivering, personalizing, and expanding our organic food offerings:

• Order Processing & Fulfillment: Processing your orders, packaging organic goods, dispatching shipments via courier partners, and delivering tracking updates via SMS/email.
• Customer Support & Service: Resolving product inquiries, processing exchange or return requests, addressing quality feedback, and providing assistance.
• Personalization & Recommendations: Tailoring product listings, recommendations, and promotional offers based on your browsing patterns and purchase history.
• Marketing & Brand Communication: Sending seasonal harvest notifications, special discounts, recipes, and brand stories (you may opt out at any time).
• Quality Control & Analytics: Analyzing platform performance, improving website navigation, enhancing product offerings, and monitoring farm-to-table traceability.
• Security & Legal Compliance: Detecting and preventing fraud, unauthorized transactions, or cyber threats, complying with applicable legal obligations, tax laws, and government authorities under Indian jurisprudence.

4. Comprehensive Cookies & Tracking Technologies Policy

Satvik Organics uses cookies, web beacons, tracking pixels, local storage, and similar technologies to facilitate essential website operations, enhance navigation, and analyze site metrics.

4.1 What Are Cookies?

Cookies are tiny data files placed on your computer, tablet, or smartphone when you visit web pages. They enable the storefront to remember your actions, shopping cart contents, and preferences over time so you do not have to re-enter them upon returning.

4.2 Types of Cookies We Deploy

4.3 Managing Cookie Preferences

You can control, block, or delete cookies directly through your internet browser settings (e.g., Chrome, Safari, Firefox, Edge). Please note that disabling essential cookies may impact your ability to place orders or navigate specific areas of our store smoothly.

5. Data Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal data to third-party marketing firms. We disclose your information only to trusted service partners bound by confidentiality obligations:

• Logistics & Courier Partners: Delivery services (e.g., Delhivery, BlueDart, India Post) to transport your organic packages to your doorstep.
• Payment Service Providers: Secure gateway providers for transaction verification and fraud mitigation.
• Platform Infrastructure: Shopify, host servers, and cloud providers maintaining encrypted database storage.
• Legal Authorities: Government agencies or law enforcement when required by statutory obligations, court orders, or applicable Indian laws (e.g. IT Act, 2000).

6. Data Security & Storage Retention

We enforce robust administrative, technical, and physical safeguards designed to shield your personal data against unauthorized access, loss, alteration, or disclosure. Storage servers employ SSL/TLS encryption, firewall protection, and restricted administrative access.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal, tax, and accounting requirements, or resolve potential customer disputes.

7. Your Rights & Grievance Officer

Under applicable data privacy laws, you possess the right to access, update, correct, or request the deletion of your personal data held by us. You may also unsubscribe from marketing updates by clicking the "Unsubscribe" link in any promotional email.

For privacy inquiries, data access requests, or grievance redressal, please contact our designated Privacy Officer: