1. Satisfaction Commitment & Overview
At Satvik Organics, our mission is to ensure complete customer satisfaction by delivering pristine, traditionally processed, chemical-free organic foods to your family's table. We uphold the highest standards of food safety, hygiene, and packaging.
Because our offerings consist of perishable food items, organic grains, cold-pressed oils, and edible provisions, returns and refunds are governed by specific guidelines designed to uphold food hygiene protocols while safeguarding consumer rights.
2. Return & Replacement Policy for Organic Foods
Due to the consumable nature of organic food products, opened or used items cannot be returned for hygiene and food safety reasons unless a verified quality defect, transit damage, or incorrect product dispatch has occurred.
2.1 Eligible Criteria for Replacement / Return
- Transit Damage or Package Tampering: Package received in a damaged, torn, or unsealed condition upon arrival.
- Incorrect Product Dispatched: Product received differs from the item specified in your order confirmation invoice.
- Quality Defect or Contamination: Proven quality issue, seal rupture, or contamination prior to opening.
2.2 Reporting Timeline & Procedure
Any issue regarding damaged, wrong, or defective shipments must be reported to our Care Team within 48 hours of delivery. To initiate a claim:
- Take clear photos and a brief video highlighting the unboxing, seal state, outer package label, and product invoice.
- Email the details to
care@satvikorganics.com or submit a message via our WhatsApp Support Desk.
- Our Quality Control team will review your claim within 24 business hours and arrange a free replacement pickup or refund authorization.
3. Order Cancellation & Refund Processing Timelines
3.1 Order Cancellation
You may cancel an order free of charge before it has been processed or dispatched from our fulfillment warehouse (typically within 6–12 hours of placing the order). Once an order is handed over to our courier partner and tracking details are generated, cancellation is no longer possible.
3.2 Refund Processing Timelines
Upon approval of a valid cancellation or return claim, refunds will be initiated to your original payment source:
| Payment Source |
Processing Method |
Estimated Timeline |
| UPI / Net Banking |
Direct Bank Transfer / UPI Reversal |
2 to 4 Business Days |
| Credit / Debit Cards |
Gateway Account Credit Reversal |
5 to 7 Business Days |
| Cash on Delivery (COD) |
NEFT / IMPS Transfer to Provided Account |
3 to 5 Business Days post details |
| Store Credit / Gift Card |
Instant Satvik Organics Wallet Credit |
Immediate (Within 1 Hour) |
4. Copyright, Trademark & Content Ownership
All creative materials published on Satvik Organics—including but not limited to brand names, logo graphics, decorative Indian line art, food photography, video stories, recipe write-ups, product labels, and custom Liquid/CSS section designs—are protected under international and Indian copyright laws (Copyright Act, 1957).
No person or commercial entity may copy, scrape, modify, distribute, reproduce, or frame any brand elements or text content from this website without explicit written authorization from Satvik Organics.
5. Marketing Consent, SMS & Electronic Communications
By registering on our storefront, opting into newsletter signups, or making a purchase, you grant consent to receive essential transaction communications (order confirmations, dispatch alerts, tracking links) via email, SMS, and WhatsApp.
If you choose to receive promotional communications (seasonal harvest updates, discount coupons, farm stories), you may withdraw your marketing consent at any time by selecting the "Unsubscribe" option in our emails or sending "STOP" to our SMS service desk.
6. Grievance Redressal & Support Contact
In accordance with Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020, the contact details of our Grievance Officer are provided below for swift resolution of customer complaints:
